Return & Refund Policy

At Eyekeeper, we offer a lifetime money back guarantee. If you ordered from eyekeeper.com and find that it's not a perfect fit, please send a refund request by email to sales@eyekeeper.com.

Eyekeeper.com online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your power(strength/diopter) carefully before buying (the measurement will be show below each items).

Our Guarantee
If you are not 100% satisfied with the quality of your purchase from eyekeeper.com, you can return or exchange your items within 30 days from the delivered date.

Request:

1. Items received within  30 days from the delivered date.

2. Items received unused, undamaged and in original package.

3. Return shipping fee is paid by buyer.

If you are not satisfying about the product received from eyekeeper.com, please contact our customer service as soon as possible, mail sales@eyekeeper.com to ask for return address.  Send us the tracking number when you returned your items, we will refund or exchange when we get your package.

If you received the items that is not you ordered , please take some images and show to sales@eyekeeper.com.com  ASAP, we will resend the right one to you immediately.

If  the item you received is not exactly correct at our website described and do not fit you then you can exchange to right size but can't cancel especially for one-size item since we have note the specific size measurement beside them. One size item is not suit for everyone.

Attention: we can’t accept the exchange or canceling after your order has been shipped.


The following information is required when you reflect the problem:
*Order number
*The item’s SKU number
*Image of defective beads.


If you have any question regarding return policy, please feel free to contact sales@eyekeeper.com 

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