Frequently Asked Questions

Shipping destinations:
  • We ship locally and to most countries around the world.

 

Shipping times:

  • Local orders (US) take about 5-7 business days to be delivered to you and we ship within 3 business days. If the product needs to be replenished from an oversea warehouse, it usually takes between 7 and 14 days to arrive at its destination but can take longer from time to time.
  • International orders take about 15-30 business days to be delivered and we ship within 2-3 business days.
  • Shipping time might vary depending on location, shipment method and other factors.


Shipping cost:

  • Shipping price based on your location and the number of products you have ordered.
  • Orders will be charged for shipping depending on the number of products you have ordered and your country. The full price will be displayed at checkout. For more details, please click here.

Q: I have a tracking number, Why I can't track it?
A: Once the shipping label has been printed, you'll receive a tracking number via email. Note, it can take up to 3 days for shipping activity to update. 

Q: Can I change or cancel my order?
A: All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us immediately.

Q: Can I return my items?
A: Of course. We have a 30-day return policy. More details on this are here.